I help digital agencies fix what's broken and figure out what's next.
I'm Katie. With an engineering background and a decade in agency ops, I genuinely love untangling the operational puzzles that keep agency owners up at night. But what really moves the needle isn't credentials — it's clear thinking, practical implementation, and the ability to see what's broken before it becomes a crisis.
Is this you?
You’re the bottleneck for big decisions and client escalations, and your team is leaning on heroics instead of clear systems.
Projects feel heavier than they should, profit looks fine on paper but doesn’t quite show up in your bank account, and every improvement idea dies because there’s no capacity to execute.
You know AI and better operations could help, but you don’t want another shiny object or playbook that never gets implemented.
After we work together, you can expect:
Clear priorities and a simple plan your team actually follows, so the day‑to‑day runs without you in every fire.
Cleaner delivery and capacity planning, so projects ship on time, clients stay happy, and margins are easier to protect.
A short list of high‑impact AI and process improvements live in your agency—not stuck in a deck—so you get compounding gains, not one‑off experiments.
Pick what sounds most like you
I want to use AI in my agency, but don’t know where to start
You’re curious about AI, you’re seeing the possibilities, but you don’t have time to experiment or guess. You want practical, low‑risk ways to use AI in your current ops, delivery, and offers—without turning your agency into a science project.
Through the AI Blueprint for Agencies, we identify the highest‑value use cases for your specific agency—things like client reporting summaries, proposal and brief drafting, QA checklists, and internal SOP creation—and turn them into governed, repeatable workflows. You get concrete governance frameworks, a prioritized roadmap that makes sense for your business, hands‑on training that sticks, and guided pilots that typically cut hours off key processes while creating playbooks you can sell as services.
You don’t need to be “good at AI”—you need a short list of the right use cases, a safe way to test them, and support to help your team actually use them.
“Katie’s impact cannot be understated, because we pretty much doubled our productivity with some of the projects that she was helping us to execute on.”
I need to fix my business strategy and operations
You’re at capacity, projects feel heavier than they should, and you’re wondering how much longer you can scale on grit alone. You want clear priorities, smoother delivery, and more breathing room before you layer in AI.
That's exactly what I do: I help digital agencies align their vision, offers, and delivery model into one plan that actually works. Through focused strategic work and operations support, you get clear priorities, streamlined processes, and hands-on help implementing changes that improve your capacity, reduce daily friction, and create repeatable systems your team will actually use.
“Her role as COO is fractional, but her impact and presence has felt like a full time, proactive colleague who is invested in our success. She’s asks smart questions, solves problems independently, and raises the quality of the conversations in our leadership team.”
Not sure which one you need? Honestly, most agencies come to me for one and realize they need a bit of both. That's fine — we'll figure out the right order together.
HOW WE WORK TOGETHER
Start Small Focused hourly support for specific problems — process fixes, org design, delivery issues. Packages from 10–50 hours ($2,000–$8,000).
Go Deep Full AI Blueprint implementation or strategic ops engagement. Typically $15,000–$60,000 depending on scope.
Not sure? The free 45-minute audit helps us figure out together what makes sense.
Ready to talk it through?
Book a free 45-minute Agency Ops & AI Audit. No pitch, no pressure — just a straight conversation about what's stuck and whether I can help.
We'll map where your agency is feeling the most friction, identify a few concrete improvements you could act on quickly, and figure out together whether an AI Blueprint, Strategy & Ops engagement, or a smaller hourly package makes the most sense right now.